Refund and Returns Policy

At ភូមិពាណិជ្ជ PHOUM PEANECH, we value your satisfaction and strive to provide exceptional products and services across our community, e-commerce platform, business solutions, and various projects. This Refund and Returns Policy outlines the conditions under which refunds and returns will be processed for our offerings.

1. General Policy

We aim to provide clear guidelines for refunds and returns to ensure transparency and a positive experience for our customers and partners. This policy applies to all products and services offered through our platform.

2. Digital Products and Services

2.1. Community Memberships
  • Refund Eligibility: Refunds for community memberships are generally not provided due to the nature of digital access and content delivery. However, if you believe you have been billed in error, please contact us within 7 days of the charge.
  • Cancellation: You may cancel your membership at any time. Cancellation will stop future billing, but no refunds will be issued for any unused portion of the current membership period.
2.2. Online Courses, Webinars, and Digital Content
  • Refund Eligibility: Refunds for online courses, webinars, and digital content are available within 14 days of purchase, provided that the content has not been accessed or downloaded. Once accessed, refunds are no longer available.
  • Cancellation: You may cancel your order within the eligible refund period. Refunds will be processed to the original payment method within 7-14 business days.

3. Physical Products

3.1. Return Eligibility
  • Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Timeframe: Returns must be initiated within 30 days of receipt of the item.
  • Exceptions: Perishable goods, custom-made items, and certain health and personal care items are not eligible for return.
3.2. Return Process
  • Initiating a Return: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return.
  • Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part.
  • Refunds: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.

4. Business Solutions and Project-Based Services

4.1. Refund Eligibility
  • Consulting Services: Refunds for consulting services are provided on a case-by-case basis. If you are not satisfied with the service provided, please contact us within 14 days of the service date to discuss your concerns.
  • Project Fees: Fees for project-based services are non-refundable once the project has commenced. If you wish to cancel a project, please refer to your contract for the specific cancellation terms.

5. Subscription-Based Services

5.1. Subscription Cancellation
  • Cancellation: You may cancel your subscription at any time. Cancellation will be effective at the end of the current billing cycle, and no refunds will be issued for the unused portion of the subscription period.
  • Billing Disputes: If you believe you have been billed in error, please contact us within 30 days of the charge. We will investigate and issue a refund if appropriate.

6. Additional Terms

6.1. Processing Time
  • Refunds will be processed within 7-14 business days of approval. The time it takes for the credit to appear on your statement may vary depending on your financial institution.
6.2. Contact Information
  • For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
    • Email: info@phoumpeanech.com
    • Contact Us: here

7. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing ភូមិពាណិជ្ជ PHOUM PEANECH. We appreciate your business and are committed to ensuring your satisfaction.